Tower Rush Privacy Policy

1. Introduction

Tower Rush operates an online entertainment platform offering sports betting, live casino, slots and related products, primarily for players based in Pakistan. When you use our platform — whether through the website at towerrush.im or the Tower Rush mobile app — we collect certain information about you in order to provide, maintain and improve our services.

This Privacy Policy is written in plain language because we want you to actually understand it, not just scroll past it. If you have questions after reading it, the Tower Rush support team is available around the clock and their contact details are in the footer of every page on our platform.

Please read this policy alongside our Terms and Conditions, which govern the overall use of Tower Rush. Both documents together form the agreement between you and us.

2. What Personal Information We Collect

The information we collect depends on how you interact with Tower Rush. Below is a breakdown of the categories of personal data we may hold about you:

2.1 Registration Information

When you create a Tower Rush account, we ask for your full name, email address, mobile phone number and date of birth. This information is needed to create your account, verify that you are aged 18 or above, and contact you about your account when necessary.

2.2 Identity Verification Documents

In certain situations — for example, before processing a withdrawal or if there is a question about your account — we may request a copy of your CNIC (Computerised National Identity Card) or another government-issued identity document. We may also request proof of your payment method. These documents are used solely for verification purposes.

2.3 Transaction and Financial Records

We keep records of all deposits, withdrawals and bets placed on your account. This includes the amounts, dates, payment methods used (such as JazzCash, Easypaisa, Raast or bank transfer) and the outcomes of settled bets. These records are necessary for account management, dispute resolution and fraud prevention.

2.4 Device and Technical Data

When you access Tower Rush, our systems automatically collect certain technical information, including your IP address, device type, browser version, operating system and approximate location derived from your IP. This data helps us ensure the platform works correctly on your device and detect unusual activity.

2.5 Behavioural and Usage Data

We collect information about how you use the platform — which games you play, how long sessions last, which pages you visit and which features you interact with. This is used to improve the platform experience and, where you have opted in, to personalise offers and promotions.

2.6 Communications

If you contact Tower Rush support via live chat, email or any other channel, we retain a record of that communication. This helps us track ongoing issues, maintain quality and protect both parties in the event of a dispute.

3. How We Collect Your Information

Tower Rush collects personal information through the following channels:

• Directly from you — when you register, complete your profile, deposit funds, place bets or contact support.
• Automatically — through cookies, log files and similar tracking technologies when you visit the website or use the app.
• From payment providers — when a deposit or withdrawal is processed via JazzCash, Easypaisa, Raast or bank transfer, the payment provider may confirm transaction details with us.
• From identity verification services — if we use a third-party provider to assist with document verification, they may share relevant confirmation data with us.

4. How We Use Your Information

Tower Rush uses your personal information for the following purposes:

We will only use your information for the purposes listed above. If we need to use it for a different reason, we will update this policy and inform you accordingly.

5. Payment Data

All financial transactions on Tower Rush are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, Bank Transfer or a debit/credit card, the relevant payment provider processes the transaction on our behalf. Tower Rush does not store your full card number, JazzCash PIN, Easypaisa MPIN or any other payment credential on our own servers.

What we do retain is a transaction record — the amount, date, payment method type and transaction reference. This is kept for account management, dispute resolution and to comply with standard financial record-keeping practices.

Payment providers we work with operate their own privacy policies and security standards. Tower Rush selects payment partners that maintain appropriate data protection measures, but we encourage you to review the privacy policy of your chosen payment provider as well.

6. Sharing Your Personal Information

Tower Rush does not sell, rent or trade your personal information to third parties for their own marketing purposes. We only share your data in the following limited circumstances:

• Payment processors: When you make a deposit or withdrawal, the necessary transaction details are shared with the relevant payment provider — JazzCash, Easypaisa, Raast, your bank or card network — to complete the transaction.
• Identity verification providers: If we use a third-party service to assist with verifying your CNIC or other documents, relevant information will be shared with that provider for verification purposes only.
• Game providers: Casino and slots content on Tower Rush is supplied by third-party game studios. Your anonymised or pseudonymised player ID may be shared with these providers to facilitate game sessions. They do not receive your full name, contact details or payment information.
• Fraud and security services: We may share data with fraud detection services or cybersecurity providers to protect the platform and its users from abuse.
• Legal obligations: If Tower Rush is required by law or a valid legal process to disclose your information, we will comply with that obligation. Where permitted, we will notify you before doing so.
• Business transfers: In the unlikely event that Tower Rush undergoes a merger, acquisition or significant restructuring, your data may be transferred as part of that transaction. You would be notified of any material change to how your data is handled as a result.

In all cases where data is shared with a third party, we take reasonable steps to ensure that the recipient maintains appropriate data protection standards.

7. Cookies and Tracking Technologies

Tower Rush uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help us recognise you, remember your preferences and understand how you interact with the platform.

7.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These handle your login session, remember your account state and keep your betting slip intact as you browse. Without these, the platform cannot operate properly.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where users drop off and how features are being used. This data is aggregated and anonymous.
• Preference cookies: Remember your settings, such as your preferred language or display preferences, so you do not have to set them again every time you visit.
• Marketing cookies: Used only if you have opted in to receive personalised promotions. These help us show you relevant offers based on your activity on Tower Rush.

7.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. If you block essential cookies, some parts of the Tower Rush platform may not function correctly. Blocking analytics or marketing cookies will not affect your core experience on the platform.

8. How Long We Keep Your Data

Tower Rush retains your personal information for as long as your account is active and for a reasonable period afterwards. The specific retention periods depend on the type of data:

• Account information (name, email, mobile number): Retained for the duration of your account and for a period after closure to handle any outstanding matters, disputes or legal requirements.
• Transaction records: Financial transaction records are retained for a minimum of five years after the transaction date, in line with standard financial record-keeping practice.
• Identity documents: Copies of verification documents are retained for the period required to satisfy the original verification purpose and any related legal obligations, then securely deleted.
• Support communications: Records of support conversations are retained for up to two years to help resolve any future disputes or follow-up queries.
• Technical and usage data: Log data and behavioural data are typically retained for up to twelve months, after which they are aggregated or deleted.

When data is no longer needed and no legal obligation requires its retention, Tower Rush deletes or anonymises it securely.

9. Your Rights Over Your Personal Data

As a Tower Rush user, you have the following rights in relation to your personal information:

• Right to access: You can request a copy of the personal information Tower Rush holds about you at any time.
• Right to correction: If any of your personal information is inaccurate or outdated, you can ask us to correct it. You can also update basic details like your email address directly from your account settings.
• Right to deletion: You can request that Tower Rush delete your personal information. We will comply where there is no legal obligation or legitimate reason to retain it.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a dispute or query is being resolved.
• Right to withdraw consent: Where your data is processed on the basis of consent — such as for marketing communications — you can withdraw that consent at any time without it affecting your account.
• Right to opt out of marketing: You can unsubscribe from promotional emails or SMS messages at any time by adjusting your notification preferences in your account settings or by contacting support.

To exercise any of these rights, contact the Tower Rush support team. We will respond to valid requests within a reasonable timeframe. We may need to verify your identity before processing a request.

10. How We Protect Your Information

Tower Rush uses a range of technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or alteration. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Secure, access-controlled storage for personal data and identity documents.
• Regular security assessments and monitoring for unusual or suspicious activity.
• Internal access controls limiting which staff members can view sensitive account information.
• Two-factor authentication options available for your Tower Rush account login.

No system can guarantee absolute security, and Tower Rush cannot guarantee that data will never be breached. What we can commit to is applying industry-standard protections and responding promptly to any confirmed security incident. If a breach occurs that materially affects your personal data, we will notify affected users as soon as reasonably possible.

You also play a role in keeping your account secure. Use a strong, unique password for Tower Rush, do not share your login credentials with anyone and contact support immediately if you suspect unauthorised access to your account.

11. Children and Minors

Tower Rush is strictly an adult platform intended for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If you believe that a minor has created an account or provided us with their personal information, please contact our support team immediately. Upon confirmation, we will delete the account and all associated data without delay.

Parents and guardians are encouraged to use parental control tools on shared devices to prevent minors from accessing online gaming platforms. If you share a device with others, make sure you log out of your Tower Rush account when you are finished and do not save your password in a shared browser.

12. Changes to This Privacy Policy

Tower Rush may update this Privacy Policy from time to time as the platform evolves, new features are introduced or legal requirements change. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform message.

Your continued use of Tower Rush after updated policy terms have been published constitutes your acceptance of the revised policy. We encourage you to check this page periodically so you are always up to date with how your data is being handled.

If you have any questions or concerns about this Privacy Policy or about how your data is handled, please reach out to the Tower Rush support team. Contact details are available in the footer below.